1. Shipping Information
At SlipGuard™, we aim to process and dispatch all orders as efficiently as possible.
We offer the following estimated shipping times for all supported destinations, including the United States, United Kingdom, European Union, Canada, Australia, and other countries where shipping is available.
Estimated Shipping Time: 8–15 Business Days
Order Processing Time: 1–3 Business Days
Please note that shipping times are calculated from the date your order is dispatched. Processing time is additional.
Delivery times are estimates and may vary due to customs inspections, severe weather, public holidays, high shipping volumes, or unexpected carrier delays.
2. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Business days exclude weekends and public holidays.
3. Tracking Your Order
Once your SlipGuard™ order has been shipped, tracking information will be sent to the email address provided during checkout.
Please allow some time for the shipping carrier to update tracking information after dispatch.
If your tracking information has not updated for several business days, please contact support@slipguard.us for assistance.
4. Customs and Import Duties
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fees.
Where applicable, customers are responsible for paying these charges.
Customs inspections may occasionally cause delays beyond our estimated shipping timeframe.
5. Incorrect Shipping Address
Customers are responsible for ensuring that their shipping information is accurate and complete when placing an order.
If you notice an error in your shipping address, please contact support@slipguard.us within 24 hours of placing your order.
We will do our best to correct the address before the order is dispatched.
Once an order has been processed or shipped, we cannot guarantee that shipping details can be modified.
Additional shipping charges may apply if a package must be reshipped due to an incorrect address provided by the customer.
This does not affect any mandatory consumer rights.
6. Delivery Delays
Although we aim to deliver orders within the estimated 8–15 business days, unexpected delays may occasionally occur.
These may be caused by:
If your order is significantly delayed, please contact our support team.
We will assist you in reviewing the tracking information and investigating the shipment with the carrier where appropriate.
Your statutory delivery rights remain unaffected.
7. Lost, Stolen, or Missing Packages
If your package has not arrived within the estimated shipping timeframe, please contact support@slipguard.us with your order number.
Our team will review the shipment information and assist with an investigation.
If your package is marked as delivered but cannot be located, please contact us so we can investigate the circumstances.
Depending on the investigation and applicable consumer protection laws, an appropriate resolution may include a replacement or refund.
If optional Shipping Protection was purchased, additional coverage may apply under its terms.
8. Returns
SlipGuard™ offers returns in accordance with our Return & Refund Policy.
Eligible customers may request a return within 14 days of receiving their order, subject to the applicable conditions and statutory consumer rights.
For return requests, please contact support@slipguard.us.
9. Contact Information
For any questions regarding shipping, delivery, tracking, or order processing, please contact:
SlipGuard™ Customer Support
Email: support@slipguard.us
Website: https://slipguard.us
Our support team will review your inquiry and assist you as soon as possible.
