At SlipGuard™, customer satisfaction is important to us. We strive to provide high-quality anti-slip shoe grips designed to improve traction and stability on slippery surfaces.
Please read our Return & Refund Policy carefully before purchasing.
1. Return Eligibility
We accept voluntary change-of-mind returns within 14 days of receiving your order, subject to the conditions outlined below.
To qualify for a voluntary return, your SlipGuard™ product must:
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Be unused and in its original condition.
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Have no scratches, visible wear, or damage to the metal spikes, chains, or elastic components, photo evidence to customer support is mandatory.
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Be returned with all original accessories and packaging, where reasonably possible.
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Be accompanied by proof of purchase or an order number.
Because SlipGuard™ products come into direct contact with the ground during use, outdoor wear may cause permanent scratches, deterioration, or reduced resale value.
Products showing signs of outdoor use, excessive wear, damaged spikes, stretched or damaged elastic components, or other deterioration may be refused for voluntary change-of-mind returns.
These voluntary return conditions do not restrict any statutory consumer rights, including applicable withdrawal rights and remedies for defective products.
2. European Union 14-Day Right of Withdrawal
Customers covered by European Union consumer protection laws have the legal right to withdraw from an eligible online purchase within 14 days of receiving their order, without providing a reason.
To exercise this right, customers must notify us of their decision to withdraw by emailing support@slipguard.us within the applicable 14-day period.
Customers may inspect and try on SlipGuard™ products as reasonably necessary to assess their fit, characteristics, and functionality.
However, using the product beyond what is necessary for inspection may cause scratches, damage, or wear.
If the product has been handled or used beyond what is reasonably necessary, resulting in diminished value, SlipGuard™ reserves the right to make a deduction reflecting that loss of value, as permitted by applicable law.
This may include deterioration caused by:
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Walking or running outdoors on concrete, asphalt, or other hard surfaces.
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Excessive wear to the metal spikes or chains.
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Damage to the elastic body or fastening components.
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Significant scratches or deterioration caused by extended use.
Any deduction will be assessed according to the product's actual condition and loss of value, rather than applying an automatic fixed penalty.
Outdoor use does not automatically cancel the statutory right of withdrawal.
Following a valid withdrawal request, customers must send the goods back within 14 days of notifying us of their decision to withdraw.
3. How to Request a Return
To initiate a return, contact our customer support team at:
Email: support@slipguard.us
Please include:
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Your full name.
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Your order number.
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The reason for your return, if you wish to provide one.
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Photographs of the product's current condition, where relevant.
For voluntary returns, we may request photographs to help determine the condition of the product before providing return instructions.
For statutory withdrawal requests, customers are not required to provide a reason, and the absence of photographs does not invalidate an otherwise valid withdrawal.
Once your request has been reviewed, we will provide the appropriate return instructions and return address.
Please do not send products to the original shipping address unless specifically instructed by our support team.
4. Return Shipping Costs
For voluntary change-of-mind returns, customers are responsible for the cost of returning the product.
For statutory EU withdrawals, customers are responsible for the direct cost of return shipping where they have been informed of this responsibility before purchasing, unless applicable law requires otherwise.
We strongly recommend using a tracked shipping service, as customers remain responsible for ensuring their returns are delivered to the designated return location.
If the product is defective, damaged upon arrival, or incorrect, SlipGuard™ will cover reasonable return shipping costs where required by applicable consumer protection laws.
5. Used, Scratched, or Damaged Products
SlipGuard™ anti-slip shoe grips are designed to make direct contact with outdoor surfaces.
As a result, use on ice, snow, pavement, stairs, or concrete may cause wear to the metal components and elastic structure.
For voluntary change-of-mind returns, products showing signs of use may be ineligible for return.
Examples include:
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Scratched, worn, or bent metal spikes.
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Damaged or excessively stretched elastic material.
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Worn, broken, or deteriorated metal chains.
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Visible dirt or surface deterioration caused by outdoor use.
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Missing or damaged components.
For statutory withdrawals, products will be assessed individually. Where handling exceeds what is necessary to establish their nature, characteristics, and functioning, any lawful deduction will reflect the resulting diminished value.
Products that were delivered damaged or defective will be handled separately under our defective product policy.
6. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a SlipGuard™ product that is damaged, defective, or different from what you ordered, please contact us at support@slipguard.us as soon as possible.
To help us investigate the issue, please provide:
Once we have reviewed your case, we will provide a suitable resolution in accordance with applicable consumer protection laws.
Depending on the circumstances, this may include:
Where required by law, defective or incorrectly supplied products will be repaired, replaced, or otherwise remedied at no additional cost to the customer.
Nothing in this policy limits your statutory rights regarding products that are defective, damaged, or not as described.
7. Refund Processing
Once your returned product has been received and inspected, we will review its condition and notify you of the outcome.
Approved voluntary refunds will generally be issued to the original payment method within 14 days of receiving and approving the return.
For eligible EU statutory withdrawals, we will reimburse payments without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold reimbursement until the goods have been received or you have supplied evidence that you have sent them back, whichever occurs first, as permitted by law.
Refunds under statutory withdrawal rights include the original standard delivery charge where required by law. Additional charges for premium or express delivery selected by the customer may be excluded.
Refunds will be made to the original payment method unless otherwise agreed.
Please allow additional processing time for your bank or payment provider to display the funds.
8. Non-Refundable Charges
For voluntary change-of-mind returns outside statutory withdrawal rights, the following charges may be non-refundable:
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Original shipping charges.
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Return shipping costs.
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Optional shipping protection fees for coverage already provided, where permitted by law.
For statutory withdrawals, any refund of original delivery charges or additional service fees will be determined according to applicable consumer protection requirements.
Nothing in this section overrides any mandatory refund rights.
9. Exchanges
If you ordered the wrong product or require an exchange, please contact us at support@slipguard.us.
Voluntary exchanges are subject to product availability
